TERMS OF USE AT WWW.RELUXEROOM.COM 

I. Definitions

THE COMPANY , Reluxe Room , or Reluxe Room OOD is a company registered in the Commercial Register of the Registry Agency with UIC 207471423, with registered office and management address: Sofia, 6 Nikola Vaptsarov Blvd., 2nd floor, represented by Teodora Yordanova .

CPA stands for Consumer Protection Act.

PDPA stands for Personal Data Protection Act.

GDPR means Regulation 2016/679/EU on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

SITE or ONLINE STORE means the website www.reluxeroom.com .

USER, CONSUMER or CLIENT means a person over the age of 18 years old and using the website www.reluxeroom.com , who has a bank account , or if under 18 years old, who acts under the permission of an adult guardian.

GOODS, ITEM or PRODUCT in the context of the trade carried out by the Company means

Bags, accessories and other second-hand products offered by the Company on the website www.reluxeroom.com .

Cash on delivery means a postal money order within the meaning of the Postal Services Act.

PERSONAL DATA means personal data within the meaning of the GDPR.

FINAL PRICE means the price including all taxes and fees and with all promotions and discounts applied at the time of purchase, but before applying a personal discount code, at which the Product can be purchased. The final price is presented on the Company's website both in Bulgarian leva and in Euro and is valid only for the period of the relevant promotions, discounts, campaigns and does not include the delivery price. The final price in the cart is always displayed and paid by the customer in Euro when the customer pays by card, and in BGN when the customer pays by cash on delivery.

INITIAL PRICE means the price at which the Product was initially offered by the Company when it was announced for sale , before promotions and discounts.

II. General provisions

This website is owned by THE COMPANY or Reluxe Room Ltd. , for contact team@reluxeroom.com .

All content on the website is subject to copyright owned by the Company. Nothing on this website should be construed as granting you consent or permission to use any photograph, trademark, logo or other information from this website. Copying or downloading information from the site does not transfer to you the copyright in that information. The content of this site may be changed on a permanent basis by the Company.

The use, copying and distribution of any part of the content of the site without the written consent of the Company is prohibited. Links to this site are permitted only after the consent of the Company .

Reluxe Room is not affiliated, associated or officially connected with any of the brands mentioned or sold on this website. Trademarks and copyrights are reserved for the original brands. Our authentication process is based solely on our experience and AI technology. No data is provided or used by any of the brands listed on our website and only they can guarantee 100% authenticity. The brands listed on our website are not responsible for, nor are they bound by, any of our authenticity findings and may not honor any certificates of authenticity provided by Reluxe Room .

III. Registration

Registration on the site is voluntary and free of charge. Registration is mandatory only for ordering products in the online store. The site can be viewed by Users freely, without the need for registration. Customers on the site must have a bank account in order to refund paid amounts when returning products . Each user can independently change their data - name and surname, address, telephone, and change other data or exercise rights under the GDPR can be requested at any time in writing by email team@reluxeroom.com .

IV. Products and Information

Through an electronic order from the site, only those products can be purchased that the system allows to be added to the User's basket, according to the mechanism of operation of the store. All information about the products offered for sale through the online store, including, but not limited to, brand, condition, dimensions , etc., is described on the page of each product . The company sells products - second-hand bags and accessories that are not purchased directly from the manufacturer of the goods . The company uses expert evaluation and review to establish the authenticity of the brand of the products , as well as software to verify them. The company aims not to offer products whose originality cannot be confirmed. 

V. Price

All prices presented on the site are in Bulgarian leva and in Euro and are valid only for the period of the relevant promotions, campaigns, discounts. The company reserves the right to change them without notice. The prices of goods presented in the store are final and include all taxes and fees, excluding the delivery price, which depends on the delivery option chosen by the Customer and the location of the Customer.

The shipping cost is indicated separately from the product price before confirming the order, in the shopping cart on the website and during the detailed review of the relevant product. The shipping cost depends on the selected delivery method and the customer's location.

VI. Orders

Only registered Users can place orders, have accepted these General Terms and Conditions. If the User wishes to receive an invoice, the invoicing of the purchased products is done only in Bulgarian leva. The delivery times of the orders depend on the Company's partners - courier companies. The delivery options may be changed by the Company at any time and announced on the website .

 VII. Payment

The user can pay the price of the ordered product by using one of the delivery and payment options listed in the cart.

If the User chooses the option of delivery by courier and payment upon delivery, he must pay the price of the ordered items, the delivery price and the costs of the payment method used to the courier upon receipt of the Product, which delivery is noted in the delivery slip (certifying the delivery of the Product by the courier to the Customer) and has the force of a receipt.

All payments to the courier are made in Bulgarian leva , and online through the secure online payment operator STRIPE cards and in Euro . By accepting these General Terms and Conditions, the User gives his explicit and unconditional consent to pay the Company in advance the entire sales price of the Product ordered through the online store when paying online. Accordingly, STRIPE 's payment terms are valid when paying with cards online in the Company's store.

The user should address their questions related to how to pay with a bank card online to the customer service center of the respective bank - the card issuer.

The Company may issue a physical or electronic invoice (hereinafter referred to as an e-invoice) listing the ordered goods, their price and the price for delivery and other costs, if any. By accepting these Terms of Use, the User expressly consents to receive e-invoices through his/her user profile and/or by email.

 VIII. Contract

The distance selling contract between the Company and the User is considered concluded from the moment of confirmation by email of the acceptance of the specific order by the Company. The Company has the right to contact the Customer at the telephone number specified by him in order to clarify the details of the order and/or delivery.

The Company is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or telephone number.

It is the User's obligation to maintain the confidentiality of their username and password.

In case a Customer has chosen to pay for the Product upon delivery, the distance selling contract is considered cancelled when:

- The customer does not pay the amount due to the courier at the time of delivery.

- The customer has provided an incorrect or inaccurate address or is simultaneously not at the specified address on the day of delivery and does not answer the telephone numbers provided for contact in order to arrange with the courier for receiving the delivery.

IX. Delivery of the ordered Product

The delivery of the product ordered through the online store is carried out by courier or by another method specified on the Site. Upon delivery, the recipient signs a waybill, thereby certifying the accurate execution of the order.

Orders are usually processed within 72 (business) hours. Delivery times vary depending on location, and in Europe they are from 1 to 7 business days. The company works with Speedy / DPD and DHL for deliveries in Bulgaria, the EU and outside the EU.

In exceptional circumstances, the Company reserves the right to extend the delivery period, informing the User in a timely manner.

The products are delivered to the recipients in accordance with the selected delivery method, the rules of the respective courier company and the regulatory requirements applicable to this activity. In the event of failure to deliver the shipment through no fault of the Company or the courier and the inability to establish contact with the Customer, the distance sales contract is automatically terminated.

X. Returns and complaints about goods

Right to withdraw from a distance contract

The User has the right to withdraw from this contract and return the Product ordered from the Site reluxeroom.com , without giving a reason, without owing compensation or penalty and without paying any costs, with the exception of the costs provided for in Art. 54, para. 3 and Art. 55 of the Consumer Protection Act, within 14 days from the date of delivery of the ordered Product.

When the Consumer exercises his right to withdraw from the contract, he must send or hand over the Products back to the Company or to a person authorized by him without undue delay and no later than 14 days from the date of delivery of the Products, pursuant to Art. 50, item 2 of the Consumer Protection Act.

The Company may withhold the refund to the User until it receives the Products .

In case the User exercises his right to withdraw from the contract, the Company shall refund the paid value of the returned product and the price of the cheapest type of standard delivery, covering the bank charges, and the User shall pay the costs of returning the product, which are at his expense. The Company uses the courier services of Speedy AD , DPD and DHL within the EU , and the request for a courier to return an item can be made by any user by sending an e- mail to the Company at team@reluxeroom.com .

The Company has no obligation to reimburse additional costs for delivery of the Products when the User has explicitly chosen a method of delivery of the Products other than the cheapest type of standard delivery offered by the Company.

When the User has ordered more than one Product, and exercises his right of withdrawal and returns only one Product, the contract between him and the Company remains in force with respect to the remaining items, the cost of delivery of the order and the cost of returning the Product, determined in the manner in the previous paragraph, are at the expense of the User, and the Company refunds the paid price of the returned item and bank charges.

The company accepts returns of items sold in the European Union and the United Kingdom under certain conditions:

1) The product must be the same and in the same condition in which it was received, as described and photographed on our site.

2) The ReLuxe Room label must not be cut or removed. If the product was sent with packaging, certificates and other labels, they must also be returned and not cut or removed.

3) You have 14 days after receiving the item to request a return. After this period, returns will not be accepted. The date of receipt, which is recorded in the courier's system, is taken as the date for calculating this period.

4) Any return must be requested by email sent to team@reluxrack.com. Please include your order number in the return request.

5) Upon your request, we will provide you with a return shipping label. It is important that you use the shipping label we provide to ship the item within 14 days.

6) Be sure to request a document from the courier confirming the deposit of the shipment with the courier. Without this proof, ReLuxe Room is not responsible for shipments that have not been scanned and sent to us by the courier company.

7) Return costs for countries outside the European Union are at the expense of the customer and amount to 30 Euros.

8) After the items are returned and inspected, we will proceed with the refund of the amount paid. Please allow 5 to 10 days for the refund to be processed by our team and your bank.

Please note that Reluxe Room does not accept returns outside the European Union.

The User may also exercise his right of withdrawal by using the Standard Form for exercising the right of withdrawal in accordance with Annex No. 6 of the ZPA HERE . In this case, the User should print and fill out the form and attach it to the shipment of Products in respect of which the User wishes to exercise his right of withdrawal. In this case, or in the event that the client for any reason does not wish to use the options provided by the Company for exercising the right of withdrawal, the User should organize the return of the products to the Company's address by himself via a courier or a licensed postal operator. The cost of the courier service for the return is paid by the User when sending the shipment directly to the relevant courier operator according to its tariff. In the event that the price of the product that the User wishes to return is lower than the return costs, the User may return the product in the manner described in this paragraph.

Questions regarding the right of withdrawal and product returns can be sent to team@reluxeroom.com .

The Customer is entitled to receive only the value of the returned Product, as it was when requested and purchased.

Complaints

The Company delivers goods that fully comply with the agreement between the parties, including the detailed description presented on the Site, including with regard to possible minor defects or defects, traces of use, etc., and are suitable for their usual use.

In the event that a defect in the product is not described on the site, the User has the right to file a claim (complaint) for any non-compliance of a product or service with the agreed upon, discovered within two years from the date of delivery. The Company does not provide any guarantees for the Products, except those arising from the law.

When submitting a complaint about a Product, the User may request a reduction in the price paid or, except in cases of minor defects, termination of the contract, return of the Product and refund of the price paid.

The company offers second-hand goods in single units, therefore it is not possible to replace items returned in the event of a complaint with the same ones. If the User wishes to replace the defective Product with another, the method of replacement is to return the amount to the User and purchase a new product with it from the Company's website. When filing a complaint about a service, the User may claim to bring the service into compliance with the contract, to reduce the price or to terminate the contract and refund the amount paid.

A Product complaint must be filed as soon as a defect is discovered, within two years of the delivery of the Product. With regard to services provided, the Company is liable for a lack of conformity of the service if it existed when the service was provided and became apparent within two years after its provision, but no later than 14 days from the discovery of the non-conformity.

The Company considers the submitted complaints in accordance with the conditions and deadlines established by law, and promptly informs the User about the decision made on the submitted complaint.

The complaint is submitted to the Company or to a person authorized by it at the email address team@reluxeroom.com . When submitting a complaint, the User indicates the subject of the complaint, his preferred method of satisfying the complaint, respectively the amount of the claimed amount, and a contact address.

When submitting a complaint, the User must also attach the documents on which the claim is based:

- receipt or invoice;

- protocols, acts or other documents establishing the non-compliance of the goods or service with the agreement;

- other documents establishing the claim by reason and amount.

The company will not honor claims:

- for defects that have been previously announced by the Company in the product description;

- if incorrect use of the product is established, not in accordance with the instructions for use provided by the merchant on the site and/or on the item label;

- concerning changes in the product that are the result of normal wear and tear due to use

XI. Protection of personal data

The Company processes personal data in accordance with Regulation 2016/679/EU on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. Information about the personal data that the Company processes and about the terms and conditions under which individuals whose personal data are processed exercise their rights can be found in Cookies and Privacy Policy .

 XII. Others

The Company undertakes to provide only the goods presented on the site in the manner in which they are presented. All information presented on the site, including, but not limited to, design, availability and prices of the goods, is valid only and only at the time of its presentation, and the Company reserves the right to change it at any time without notice. It is the Customer's responsibility to regularly check the terms of use of the site, as well as the information presented on prices, availability and others.

In case the User has voluntarily subscribed to the newsletter, the Company has the right to send him a newsletter to the provided email address. The User may at any time opt out of receiving it through his profile page on the site, or by using the unsubscribe link included in the newsletter.

The profiles of Users who violate the terms of use of the online store, as well as the profiles of Users who use them for purposes other than their intended purpose, may be deleted. Users who systematically do not seek/refuse (except in cases of refusal under Section X of these terms) orders with selected payment upon delivery and abuse this payment method may be temporarily or permanently switched to electronic payment only. These General Terms and Conditions apply to the sale of goods to end Customers for personal use. The rights described in these General Terms and Conditions arising from the applicable legislation in the field of consumer protection do not apply when the purchase is made for commercial purposes. If you wish to purchase goods from us by individuals or legal entities for the purpose of resale, you should contact us at team@reluxeroom.com to receive an individual offer.

The company offers items on the territory of other EU member states, and the price of a given item may vary in different member states, depending on the costs of processing and transporting orders.

, as well as the applicable directives for the protection of personal data in the EU, shall apply .

The Company strives to always resolve disputes amicably, and in the event that all options are exhausted, disputes are resolved by the competent court or an alternative dispute resolution body. An alternative dispute resolution body within the meaning of Art. 181n of the Consumer Protection Act are the conciliation committees of the Consumer Protection Commission (httpss://www.kzp.bg/pomiritelna-komisiya). In the event of a dispute related to online sales, the consumer can use the online dispute resolution site (the EU platform for resolving disputes between online traders and consumers), available at: ec.europa.eu/odr.

The Company is not responsible for any errors that may occur on the site for any reason, including those caused by changes, settings, technical reasons or others .

These general terms and conditions apply for an indefinite period of time, until their cancellation or amendment, except in cases provided for by law.

The company reserves the right to publish advertising banners of any kind and/or links on any part of the site, in accordance with current legislation.

GENERAL TERMS AND CONDITIONS OF THE "SELL YOUR BAG " SERVICE

I. Definitions

All terms and their derivatives used in these general terms and conditions for the "Sell Your Bag " service will be used and interpreted in accordance with the following definitions:

GENERAL TERMS AND CONDITIONS or TERMS AND CONDITIONS means these general terms and conditions for the "Sell Your Bag " service .

COMPANY means "Reluxe Room" , or Reluxе Room OOD is a company registered in the Commercial Register of the Registry Agency with UIC 207471423, with registered office and management address: Sofia, 6 Nikola Vaptsarov Blvd., 2nd floor, represented by Teodora Yordanova .

SITE means the electronic store available on the website reluxeroom.com .

SELLER means a natural person who meets the requirements set forth in the Consumer Protection Act, and who is 18 years of age or older , has a bank account and has accepted these general terms and conditions.

PURCHASE AND SALES AGREEMENT or simply SALE means a distance purchase and sale agreement for Goods sold to the Company - Buyer by a Seller - an individual.

GOODS or GOODS means second-hand clothing and/or accessories owned by the Seller - an individual, in respect of which the User wishes to conclude a purchase and sale contract with the Company.

II. General provisions

"Sell your bag " is a service provided by the Seller's Company that entitles the Seller to send an offer to sell their luxury brand bag. to the Company via a form on the website. If the Company accepts the brand, model and condition of the bag, it offers the Seller a price and sends him a waybill, or the Seller sends the product to the Company's address specified by the Company. Upon acceptance of the price proposed by the Company, the Seller and the Company conclude a purchase and sale agreement, under which the Seller sells the relevant Goods to the Company, and the Company pays him the agreed price. These General Terms and Conditions for the "Sell your bag " service constitute an integral part of the contract for the purchase and sale of the Goods concluded between the Seller and the Company by electronic means.

The shipment of the Goods to the Company is at the expense of the Company.

Upon receipt of the shipment, the Company will send the Seller a confirmation of receipt by e-mail. The Company is not responsible for shipments received with integrity damaged during transport by the courier or incorrect delivery by the courier to a different address.

 III. Registration

To use the "Sell Your Bag " service, the Seller must be registered on the Site. If not, the Seller must register in accordance with the procedure set forth in Section X of the Terms of Use.

The Seller is obliged to keep his registration and access data to the Site confidential and not to transfer them to third parties. The Seller declares that he is aware and is familiar with the fact that the actions performed by his profile in the Site interface are legally binding and give rise to the corresponding legal consequences, unless it is established that the Seller's data has been used in an unlawful manner by a third party.

By accepting these terms and conditions, the Seller and the Company agree to make all statements related to the Sale and/or the “Sell Your Bag ” service in electronic form. Purchase and sale contracts will be concluded in electronic form and signed by the User by means of an electronic statement .

IV. Types of goods and information

Under these terms and conditions, any Goods that belong to any of the brands accepted by the Company and are of satisfactory quality accepted by the Company are subject to sale.

By sending the Goods, the User declares that: 1) The User is the legal owner of the Goods; 2) The User has acquired ownership of the Goods lawfully; 3) The User has imported the Goods into the territory of the European Union and the Republic of Bulgaria lawfully (if applicable); 4) to the best of the User's knowledge at the time of sending the Goods, that the Goods are authentic and original. In the event that it is established that the User has sent the Company Goods that do not comply with the declared ones, the User will owe the Company compensation for all damages arising from or related to the violation.

V. Price of the Goods

The price at which the Company will purchase the Goods sent by the User is predetermined before sending the goods to the Company via written email communication, according to their type, quality and brand.

VI . Return of Non-Conforming Goods to the Seller

In the event that the Goods or any of the Goods described in the electronic form do not comply with these general terms and conditions or are found to be non-original , the Company will send the Seller a notification by e-mail indicating the discrepancies.

With the same notification regarding unapproved goods, the Seller will be provided with two offers in relation to the same:

The Seller shall receive back the unapproved goods at its own expense or the Unapproved items shall be purchased by the Company at a price of 1 BGN per product.

VII . Term and method of payment of the sales price

The sales price is paid to the Seller within 60 days of the conclusion of the purchase and sale agreement by bank transfer, to an account specified by the Seller with the equivalent of the sales price, for which the Company will send the Seller a confirmation by e-mail.

VIII. Right of withdrawal

The Seller loses his right of withdrawal from the date of delivery of his Goods by courier to the Company, in the case of a requested "Sell your bag" service. The date of dispatch of the Goods is considered the date of commencement of the performance of the service, which the Company performs by accepting, evaluating and processing the Goods for the purpose of purchase, for which the Seller expressly gives his prior informed consent at the time of requesting the service.

I X. Liability of the Company in case of damage to the Seller's Goods

The Company is liable for any damages caused to the Seller as a result of damage or destruction of the Goods sent by the Seller after their receipt at the Company's warehouse.

In the event that during the processing process a Product sent by the Seller is destroyed or damaged due to the fault of the Company, including the fault of an employee of the Company, before the ownership of the Product has passed to the Company, a representative of the Company will contact the Seller within 24 hours of the event, with a view to reaching a mutual solution for compensation to the Seller. Upon reaching an agreement, the Seller will be sent a notification of the bilaterally agreed amount of compensation due, which will be reflected in the Seller's profile on the Site.